Partner journey summary#
1.
Apply to become a partner. You'll be connected with a dedicated account manager. 2.
Your account manager will review your application and guide you through initial discussions.
3.
Legal and contractual requirements are verified and confirmed.
4.
Your company will be set up in our system as an API partner, with Sandbox mode enabled. 5.
Log in to the Partner Platform and collect your API credentials. 6.
Begin your integration using our REST API, SDKs, or eCommerce plugins.
9.
Contact your account manager to switch your account to Production (Live) mode.
Go live checklist#
Before switching to Production mode (Live mode), make sure you’ve covered the go live checklist, ensuring that your system is production ready. Visit Sandbox vs Production mode to udnetstand the differences between modes.1.
Provide your live eSIM store (or App store) URL for review
2.
Select your primary customer segment.If 'Other' is selected, please provide your customer segment i.e.: Pilots, seafarers, digital nomads, etc..
3.
Confirm you have received and signed your contract.
4.
Validate your end-to-end Sandbox flow: browse → order → install → top-up. (End-to-end flow) 5.
Validate your system can accept, process, and complete live orders. (Submit orders) 6.
Check that your integration successfully handles reauthentication when access tokens expire. (Request access token) 7.
Validate monitoring logs errors, requests, and response data. (Error handling) 8.
Confirm your integration handles edge cases (e.g. Invalid ICCIDs). (Error handling) 9.
Review and confirm that packages are synced hourly to maintain accurate stock and availability. (GET packages) 10.
Confirm that webhooks for low-data alerts are configured to notify customers and encourage top-ups. (Webhook notifications) 11.
Validate your system gracefully handle and process common API error codes (4xx/5xx).
12.
Verify that safeguards are in place to prevent accidental duplicate orders from being submitted to the API.
Modified at 2026-05-29 08:18:33
